RadTech Sales Information
How to purchase RadTech products:
RadTech products are available online, by phone or fax and at many retail locations
throughout the world. The RadTech web store accepts credit cards from over 200
countries and ships to nearly any destination - Shipping details here
Purchase orders accepted from corporate, educational and government agencies with net 30 terms upon prior credit approval - Please email
or fax PO's: +1 314-699-9076.
Orders shipping to the following countries must use PayPal as the payment method when purchasing from the RadTech web site, or email
for other options: Indonesia, Mauritius, Morocco, Nigeria, Romania, Tunisia, Turkey and Vietnam.
Purchaser is responsible for all costs related to incorrectly addressed order submissions.
Ordering online: RadTech.us
Ordering by phone: +1 877-777-9088 X101 Monday - Friday, 08:00 - 17:00 US Central Time (GMT -6)
Ordering via email:
Include item sku(s), CC info*, shipping and email addresses and daytime phone.
Ordering by fax: +1 314-699-9076 Include item sku(s), CC info*, shipping and email addresses and daytime phone.
Payment methods accepted: American Express, Discover, MasterCard, Visa, PayPal and TT (wire) transfer.
*CC info required: Type of card, account number, Exp. date, name on card, billing address CVV2 code.
Mailing address: RadTech LLC
4352 Rider Trail North
Earth City, Mo 63045
Hours of Operation:
Monday - Friday; 08:00-17:00 US Central Time (GMT -6).
RadTech is closed to business on the following dates:
January 01 & 02, US Memorial Day, July 04, US Labor Day, US Thanksgiving & day after, December 24 & 31.
For all email communication regarding orders which have been placed:
For all email communication regarding product use or technical support:
All prices are quoted in U.S. currency. Merchandise, product specifications, availability, imagery and prices depicted are subject
to change without notice. Prices in effect at the time of order placement will apply.
RadTech works hard to ensure that every item we offer is in stock
and available for immediate shipment. Most orders ship within 24 hours of being placed - In the rare event that an
ordered item remains unavailable to ship after 72 hours have elapsed,
RadTech will inform clients via the email address entered on the checkout page order form.
Items which specify an Expected Ship Date
(typically pre-order and backordered items) are date listed as accurately as possible.
In many cases, RadTech relies on estimated in-stock dates from third-party vendors and suppliers.
Please understand that we do our very best to provide the most accurate estimates possible with the data available to us, however, delays beyond our control do occasionally occur,
which is precisely why we list these ship dates as expected
- please plan accordingly.
RadTech respects your privacy and is dedicated to security - all client data is encrypted using strong RC4 128-bit SSL security -
countries which do not support 128-bit encryption will fall back to the highest level supported by that country. The
In an effort to minimize fraud, your credit or debit card's issuing bank, and/or the card's payment processor (American Express, Discover, Mastercard, Visa) may require that we contact you to verify your identity and/or to confirm that the card being used is in your possession.
Typically we are required to obtain a photocopy or facsimile of the card, and one form of a government-issued photo I.D. These documents are securely destroyed immediately after a verification or non-verification is determined.
Changes or modifications to customer orders may be done at anytime prior to shipping - EXCEPT if a 'gift' credit card was used for payment. Gift credit cards are the purchasable variety that do not bear a card holders name.
Be aware that any changes or modifications to an order will result in a second authorization on the card holder's credit card account. The first authorization, posted to the account at the original order amount, will expire
in 2 - 21 days depending on the issuing banks policy regarding authorization expiration.
In other words, if you modify an order after it has been placed on our web site, you'll see a line item on your credit card statement
that represents the original order amount - this is not a charge, it's simply an authorization that occurred when you placed the original order and it will vanish in a few days. The amount of this temporary authorization will not
be available on your account until the authorization expires.
Any shipping dates or times provided are approximate. Conditions may arise which prevent compliance of delivery schedules, RadTech shall not be liable for
any damage or penalty for delay in delivery or the failure to give notice of the delay. RadTech shall not be liable for delay by reason of inability, due
to causes beyond its reasonable control, to obtain the necessary labor, materials, or manufacturing facilities, or for delay due to
the elements, acts of God, acts of the Purchaser, acts of nonperformance of suppliers, acts of civil or military authorities,
fires, floods, epidemics, quarantine restrictions, war, riot, strikes, accidents due to machinery, delays in
transportation, or any other causes beyond the control of RadTech whether or not similar to the foregoing. In such event, delivery dates
shall be deemed extended for a period equal to such delay. The purchaser is responsible for all costs related to incorrectly addressed order submissions.
Refunds, exchanges, defects and cancellations
We want you to be proud of our products - if for any reason you are not, please tell
Incorrectly delivered items will be replaced by RadTech,
including all shipping fees, if reported within 15 days of receipt. Items
must be returned in same condition as received with all product packaging intact -
returns missing packaging will be subject to a nominal repackaging fee.
Exchanges for client mis-ordered or for color changes are allowed for most items if reported within 15 days of
receipt, and received within 30 days. And only if item and package are in new condition - reshipping fees will apply. Client must contact RadTech to arrange payment for shipping exchanged item(s).
Client damaged or altered returns are not refundable or exchangeable - items received by RadTech damaged or altered will result in the client being notified, and given the option to purchase shipping to have the item(s) returned to them.
Item(s) must be returned in like new condition with all components and packaging intact and undamaged. Pack returns well to avoid damage in transit - items and packaging damaged in transit are not eligible for credit. Opened HDDâ€™s and iPod service parts can be exchanged for same only if defective.
Defective items: If you believe an item you've received is defective, please phone or email our Product Support Dept: +1 877-777-9088 X106 (Monday - Friday, 08:00 - 17:00 US Central Time) /
with a description of
the problem. Defective product replacements will not be shipped until the original item is received and tested. Once the item has been confirmed defective, and all components are accounted for,
the replacement item(s) will be shipped. If the item is being returned for credit, the credit will not be issued until the item has been inspected, tested and confirmed to be defective.
Returned items which are found to be free of defects, will result in the client being contacted with options for disposition.
To return an item which you simply do not want, but is otherwise free of defects: Allowed within 15 days of receipt for refund or exchange. Item(s) must be returned in like new condition
with all components and packaging intact and undamaged. Pack returns well to avoid damage in transit - items and packaging damaged in transit are not eligible for full credit.
If product packaging is not returned, but the returned item is otherwise in like new condition, an item-specific re-packaging fee will apply. Shipping fees are non-refundable.
Cancelling an order
In the event you wish to cancel an order which has been placed, call: +1 877-777-9088 X101 (Monday - Friday, 08:00 - 17:00 US Central Time), or email:
If the order has already shipped, simply return the merchandise to the RadTech mailing address listed above once received. Include a brief note detailing the reason for return, and
whether a refund or exchange is desired. Include the name and/or order ID from the original invoice. Please insure, or require delivery confirmation on your
return to avoid any issues. Product refunds will be issued via credit to the card used, or via a mailed refund check if purchase was made using PayPal. All credits will be transacted
within 48 hours of receipt of returned goods. Shipping fees are not refundable.
Returning product to RadTech
Only products purchased directly from RadTech can be returned to RadTech - unless defective and returning for warranty exchange. Return product and all components, postage paid, and in original
packaging, to the RadTech mailing address listed above. Include a brief note detailing the reason for return, and
whether a refund or exchange is desired. Include the "ship to" name and/or order ID from the original invoice for proper credit - items returned without adequate ID are impossible to process
and will be held for 30 days. Items remaining unclaimed after 30 days will be donated to a charitable organization of RadTech's choosing. Please insure, or require delivery confirmation on your
return to avoid any issues. Product refunds will be issued via credit to the payment vehicle used. All credits will be transacted
within 48 hours of receipt of returned goods. Shipping fees are non-refundable. Item(s) must be returned in like new condition
with all components and packaging intact and undamaged. Pack returns well to avoid damage in transit, insurance is strongly recommended - items and packaging damaged in transit are not eligible for credit.
RadTech warrants our products against defects in materials and workmanship, under normal
use, for a period of one year from the date of retail purchase by the original purchaser - proof of purchase is required.
Some products offered by RadTech carry longer, manufacturer-specific warranties, see the specific product page for warranty details and warranty service procedures.
RadTech will repair or replace, at our discretion, those items judged by us to be defective.
Replaced items are warranted for the balance of the original one year warranty.
Other rights may be accorded to you, which vary by country, state or province.
RadTech does not warrant that any product will meet a client's requirements, or that the operation or use of any product will be uninterrupted or error-free.
Client damages will be limited to return of the purchase price or license fee even if RadTech has been advised of the possibility
of such damages, or for any claim against client by another party.
All defective products are repaired or replaced at the discretion of the manufacturer. Please contact the manufacturer
should you experience a problem with your new product. For the phone number of the manufacturer, please refer to the included product documentation. Opened HDDs, iPod service parts and protective films can be exchanged for same only if defective.
Note for computer and iPod accessories, cases, sleeves & service parts:
While RadTech makes every effort, including extensive focus group testing, to ensure that all iPod and computer accessories and cases will not cause any harm,
scratching, staining, undesired operation, susceptibility to electrical or RF interference, etc. It is impossible for us to conceive of, or to test for, every possible scenario or situation which our clients
might encounter. Therefore, we make no warrantees whatsoever, and shall not be liable for: iPod or computer surface and/or case scratching, cracking or staining. Problems of an electrical nature, including short-circuits,
opens or RF emissions or interference. Or failures or breakage of lanyards, hinges, latches and locking mechanisms, etc. Opened and/or installed HDDs, protective films, iPod and iPhone service parts can be exchanged for same, only if defective.
Note for Glide Kits:
Due to the inherent nature of slowly deteriorating mechanical notebook computer components, RadTech shall not be liable for component failures which manifest during
or after use of Glide Kit tools or the application of Syndrol metal conditioner. Client damages will be limited to return of the purchase price, once the failed components have been inspected
by RadTech, and the contents of the Glide Kit(s) purchased are returned.
Obtaining warranty service
To initiate a warranty claim, please have your invoice available and call or email: +1 877-777-9088 X106 (Monday - Friday, 08:00 - 17:00 US Central Time) /